Shepherds Friendly is proud to announce our selection as a finalist in the ‘Best use of Voice of the Customer’ category of the Engage Awards 2018 – the only customer and employee engagement industry awards in the UK.

The Engage Awards showcase organisational excellence and also recognise individuals who have accomplished significant achievements within the customer and employee engagement market.

With the finalists across the Awards categories spanning every single industry sector the standard of entries were extremely high this year and so it is a real achievement for us to have made it as finalists.

The ‘Best use of Voice of the Customer’ category recognises companies who have introduced “effective, sustainable and successful Voice of Customer (VOC) programme(s) that has improved its understanding and insight of customer behaviour and needs, and has used that programme to improve its customer experience offering”.

This is the primary ethos on the basis of which the Society operates – to provide our intermediaries and their clients with the best experience based on their feedback, and by placing them at the heart of every decision we make. It is for that reason that being recognised for this category is an even bigger honour for us.

Libbi Martin, senior marketing manager at Shepherds Friendly, said:

“We are delighted that we have been announced as finalists in the Engage Awards for the Best use of Voice of the Customer category. We constantly strive for excellence and being recognised as a finalist in these Awards reinforces our vision of putting our members at the heart of everything we do, and underlines the hard work of the whole team here at Shepherds Friendly.”

We look forward to attending the award ceremony in London on Monday 12^th November, which is where the winners will be announced. Keep your fingers crossed for us and check in with us then to see how we get on!

This news follows on from us reaching the finalist stage of both the Customer Experience Awards where we have been nominated in the category ‘Best Financial Services – Insurance’ and the Stockport Business Awards, where our nomination is for ‘Business of the Year’. You can find out more about each award by clicking the links.