Account Support

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The Shepherds Friendly business development team

Our dedicated Business Development team is here to help all our intermediaries every step of the way, whenever you need us.

Phil Nash

Phil Nash

Chief Sales Officer

Phil holds the position of Chief Sales Officer at Shepherds Friendly. He has extensive experience of the UK intermediary protection market and is responsible for managing the Business Development Team, who focus on developing additional relationships with a wide variety of networks and advisors.


Telephone: 0161 495 6495

Mobile: 07432 851 466


Caroline Payne

Caroline Payne

Acting Head of Sales

As Acting Head of Sales, Caroline oversees our Business Development Team. With over 20 years of expertise in the UK protection market, she plays a key role in expanding our intermediary network while nurturing and strengthening existing relationships to drive intermediary protection sales.


Telephone: 0161 495 6495

Mobile: 07432 851 464


Intermediary Support

Our business development team includes our in-house consultants who can help you with applications, quotes and commission payments. We also regularly visit our intermediaries throughout the UK, to deliver product training and support, and anything else you may need assistance with.

In addition, our dedicated team of in-house underwriters aim to give your clients a decision on their plans within 24 hours*, meaning you can process their applications as quickly as possible. Whatever assistance you need, our team can help.

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Need help?

If you can’t find what you’re looking for head over to our help section or get in touch.

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