Privacy and Cookie Policies


At Shepherds Friendly we are committed to looking after your privacy when we ask you to supply us with any personal details. For example when you ask us to send you information about any of our products, when you contact us with an enquiry or when you apply for specific products or services from us. Any information about you which you send us is handled in accordance with the Data Protection Act 1998 (which may be amended from time to time)

Type of information we collect and why

Any information about you that we collect is that which you may provide when contacting us with a request for a quote or to take out a Shepherds plan. This information is used to enable us to do a number of things such as:

  • Identify you when you contact us or we contact you.
  • Identify products for which you may be eligible.
  • Consider applications for plans that you might make.
  • Help us to administer or contact you with any improvements in the administration of any plans you might already hold or wish to take out.
  • Assist in making decisions on any claims you might make on an appropriate plan.
  • Carry out customer research and profiling
  • Prevent and detect fraud

Site security and storage of information

We only collect your personal details from the site when you choose to provide these. Any personal information you supply to us is held safely within our security systems to prevent unauthorised access.


A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Only the server that placed the file on your computer or mobile device can retrieve or read the contents of that cookie. Cookies are used in order to improve your user experience whilst on the internet by enabling the sites you visit to ‘remember’ you, either whilst you’re still on that site with a ‘session cookie’ or over multiple visits by a ‘persistent cookie’. Shepherds Friendly would like to place cookies on your computer to help improve our web site and the effectiveness of our advertising. One of the cookies we use for parts of the site to operate is called a session cookie and has already been set. You may block and delete all cookies from this site if you wish and more information on this can be found in the “How can i decline and/or delete cookies?” section below.

Which cookies do Shepherds Friendly use?

Service Purpose of Cookie Classification Cookie Name Expiration
Session tracking This cookie is used by Shepherds Friendly to identify you as a user between page loads. This allows Shepherds Friendly to remember certain settings, like which part of the website you were using before you were asked to sign in or register. Necessary ASP.NET_SessionId Destroyed when you close your browser
Google Analytics Shepherds Friendly use Google Analytics, which is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate use of our services and compile a report for us. Google Analytics cookies do not collect personal data about our website visitors. More information on this can be found here. Please click here for information on how to opt out of this. Site performance _utmv
2 years
2 years
6 months
30 mins

We use cookies in our web site to store information on your hard drive to enable it to recall details about you at a future time. They are used to help identify you and if you have registered and ‘logged in’ with us, to maintain your ‘logged-in’ status while you’re visiting our site.

How can I decline and/or delete cookies?

The process of declining or deleting cookies differs depending on both the browser that you are using to view our website (i.e. Internet Explorer, Google Chrome, Firefox etc) For more information on how to control or delete cookies for the most popular browsers you can visit Please note that restricting the use of cookies whilst on our website may impact its functionality.

Contact us if you need further information

If you would like to know more about how we protect your privacy or if you decide you do not want to receive information about any of our products or services, you can email us at [email protected] or write to:

Shepherds Friendly Society
Haw Bank House
High Street


Need help?

If you can’t find what you’re looking for head over to our help section or get in touch.

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