We may still be letting the dust settle on our recent successes at the Investment Life and Pensions Moneyfacts Awards 2022, but that hasn’t stopped more awards news from coming in! We’re delighted to announce that we have more reasons to celebrate following two wins at the coveted COVER Customer Care Awards 2022.

Almost everyone in the health insurance and protection industry will be familiar with COVER magazine and the annual series of awards that they run. The COVER Customer Care Awards aim to celebrate the providers and third parties who put the human behind the policy first by providing excellent standards of service.

With a panel consisting of experts within the industry, from familiar names such as Sesame Bankhall Group, Square Health and Primis Mortgage Network to specialist journalists from COVER itself, the judging process is thorough and carried out by those who know the industry inside out.

We sent a few members of our team to represent us at the COVER Customer Care Awards 2022 ceremony, which took place on Wednesday 28^th September at the Montcalm Marble Arch in central London. The great news is that we finished the night with two wins to celebrate in the following categories:

• Outstanding Claims Management Team
• Outstanding Business Development Team

Our newly promoted Head of Sales, Laura Hassall attended the event and commented:

“This win is truly such an honour – I’m thrilled and couldn’t wait to share the news with the rest of the team. We believe that going above and beyond to build positive and productive business relationships with the advisers we work with is key to delivering the best outcomes for their clients. We work closely with our intermediary partners, provide training, tailored marketing materials and are always happy to be a point of contact.

“Winning this award shows that we’re obviously doing something right, but that doesn’t mean we won’t keep finding ways to make more improvements for our intermediaries and our members.”

Dan Palk, our Head of Claims was also in attendance on the night and added:

“Winning this award is a huge compliment to our Claims team who work hard to support our members with care and compassion, at what is often a difficult time for them. Each claim is handled on an individual basis and every member is treated as a human, not just a number. Our aim is to deliver fair outcomes every time with the member at the forefront, whilst always finding ways to improve how we work. It’s great to see all of this hard work being recognised at such a highly regarded event.”

Thank you to the judges for awarding us with these wins and well done to our Business Development and Claims teams!

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