We are delighted to announce that we have been shortlisted for three categories in the Cover Customer Care Awards 2019.

The categories we have been recognised for include:

• Best Underwriting Team Award
• Best Claims Team Award
• Above and Beyond Award

Daniel Palk, Head of Underwriting and Claims at Shepherds Friendly, said:

“We’re thrilled to have been recognised in the Cover Customer Care Awards, which have become highly coveted awards in the insurance industry. It’s great to be shortlisted for the Best Underwriting Team, Best Claims Team and Above and Beyond award categories as we always strive to make the claims process for our members as easy as possible. This recognition reinforces our commitment to place the interests of our members at the heart of all our decisions.”

Cover Customer Care Awards shine a light on the best examples of excellent customer service shown by providers operating within life, protection and private medical insurance, as well as associated technology firms and third-party services.

The awards search for providers who have gone the extra mile in recent times to ensure their claims are paid, fast and efficient services are provided to customers and support given to individual people and their families at critical times of need.

They celebrate the ‘unsung’ heroes working across our industry. The claims handlers, underwriting teams and online services; the intermediary support and marketing individuals truly making a difference behind the scenes at insurers and service providers.

A full list of the award categories and the companies we are up against is available to view here.

We look forward to attending the awards ceremony on Friday 10 May in London, where the winners will be announced. Wish us luck!