We are delighted to announce the recent success of Shepherds Friendly in the Defaqto Protection Service Review 2023, in which we received a Gold rating for our Protection Service.

The review, conducted by Defaqto, consisted of a survey sent out to financial advisers between August and September 2022 to rank the importance of ten categories of service in the protection sector, and how providers performed in each of the categories.

Of the ten categories, claims handling and administration, new business processing, and underwriting services were found to be the top three categories that intermediaries ranked as being the most important, and we are delighted to have been recognised by advisers in all three of them, among others.

Shepherds Friendly was rated first or joint-first in the following categories: provider brand and strength, new business processing, existing business administration, business development managers, and underwriting services.

We also placed second in claims handling and administration, commission and remuneration, online services, and technical assistance, meaning we were recognised in nine of the ten total categories across the review.

As noted by Defaqto in the report: “For the second year running, Shepherds Friendly, the specialist income protection provider, made most appearances in the top three positions for satisfaction across all categories.”

Laura Hassall, Head of Sales at Shepherds Friendly, commented on the achievement: “This result is a testament to the hard work that has gone into the award-winning service that we provide to our intermediary partners and their clients, and we are grateful to the intermediaries we work with for their recognition of our team and quality products.”

To find out more about the Defaqto Protection Service Review, you can view the full report on their website.