We are excited to announce that we have made the shortlist as finalists for the UK Customer Experience Awards 2018, in the category ‘Best Financial Services – Insurance’. This is in recognition of our work to provide the best possible service and experience to our intermediaries and members at all times.

The UK Customer Experience Awards, now in its ninth year, has become the biggest customer experience (CX) event of its kind in the world, and the awards are designed to welcome entries from all different types of organisations from all across the UK.

Ian Golding, chair of the UK Customer Experience Awards, commented on how the standard of entries this year was formidable and how it was a record year in terms of the amount of entries received.

Being a finalist is a huge honour and great achievement for us as striving to improve the experience of our members and intermediaries is central to our ethos as a company, so to be recognised for our efforts is pleasing for all of us.

Alex Fallowes, National Distribution Manager at Shepherds Friendly, said:

“We’re delighted to be shortlisted for the Best Financial Services – Insurance provider in the Customer Experience Awards. As a mutual society, everything we do is in the best interests of our intermediaries and members, so to be recognised in the insurance category is testament to this”.

The winners will be announced at an awards ceremony at Wembley Stadium in London, on the 11^th October, 2018. Check back with us after then to see how we got on. Wish us luck!

This exciting news follows on from our announcement last week that we have also been nominated for Best Income Protection Provider and Best Junior ISA Provider at the 2018 Investment Life and Pensions Moneyfacts awards, solely voted for by financial advisers like you! Click here to read the full story.