16 Mar, 2020

Claims Awards 2020: Shortlist Success for Shepherds Friendly


While we’re still smiling after being named in the Sunday Times Top 100 Best Companies to Work For, there’s even more fantastic news that we’re delighted to share with our intermediaries. We can now reveal that we’ve been shortlisted for the Insurance Post’s Claims Awards 2020!

The Claims Awards shine a spotlight on “the companies, teams and individuals who have gone beyond the point of call to offer exceptional services and results over the past 12-18 months.” The ceremony is an extravagant affair, usually attended by more than 400 industry professionals.

We’ve been shortlisted as finalists for the ‘Customer Care – Company’ category, which focuses on companies putting the customer at the heart of their business. This means that you and your clients can have confidence in our claims process and customer service.

Shepherds Friendly’s Head of Sales, Alex Fallowes said:

“It’s brilliant news that we’ve been shortlisted for The Claims Awards.

“There’s no doubting the fantastic work our claims team does. They’ve put in so much time and effort to make the whole claims process as member focused as possible. Members really appreciate the human-to-human manner in which their claims are dealt with. The levels of communication and transparency involved also makes a world of difference to advisers.”

The Shepherds Friendly claims team is dedicated to creating a great experience for your Income Protection clients from the very first point of contact. We get to know them, treat them as individuals and listen to any feedback we’re given in order to learn and make positive changes.

When your clients make a claim, it’s likely that they’re going through a difficult time or may feel vulnerable. It’s therefore our aim to ensure that the claim process is as smooth, straightforward and transparent as possible, so that all parties are kept up to date and members feel fully supported.

Our personal approach has been well received by our members. The average turnaround time for dealing with a claim is currently 24 hours and 96.55% of members that have completed our claims survey would recommend us to a relative or friend.

The prestigious Claims Awards ceremony will take place on Wednesday 17th June 2020 at The Brewery in London. Be sure to follow us on our social channels for updates.

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