06 Jun, 2017
Shepherds Friendly scores highly in Defaqto Service Ratings
Shepherds Friendly offers a good level of service for Income Protection as reflected by the Defaqto Silver Service Rating. The Business Development Team here at Shepherds Friendly are delighted to have scored well in Defaqto’s 2017 Protection Service Review and achieved a Silver Service Rating.
In response to the rating head of sales, Antony Uttley said:
“This is a fantastic result. It’s hard for advisers to distinguish between providers offering similar products. The Defaqto Silver Service Rating will support advisers by providing a key differentiator when researching and selecting a product.
“Receiving a Defaqto Silver Service Rating for our Income Protection Plan provides advisers with an unbiased testimony of the quality of service they can expect to receive from us. All our staff work hard to uphold our ethos of ‘putting members at the heart of everything we do’. The Silver Service Rating shows that the values and beliefs the society was built upon in 1826 remain at the core of our society today”.
Defaqto supporting businesses
Defaqto is a financial information business, helping financial institutions and consumers make better-informed decisions. It has over 20 years’ experience, with 60 analysts spending over 400 hours a week analysing the market.
Since 2005, Defaqto has been conducting service satisfaction surveys across the adviser community, asking advisers to rate the service they receive from providers. The service satisfaction survey covers several product ranges, including; DFMs, pensions, platforms, bond providers and protection insurers.
The comprehensive survey asks advisers to rate the importance of a list of aspects of service that fall into different categories, using a 5 point scale.
Advisers are also requested to note down details of their preferred supplier(s) and rate their satisfaction level using a pre-defined set of satisfaction scores, ranging from ‘very dissatisfied to ‘very satisfied’. The collated survey results are analysed to provide an overall satisfaction score. Service providers can be awarded a ‘no rating’, Bronze, Silver or Gold rating.
Advisers working in today’s market have a variety of Income Protection Plans to choose from. Defaqto Service Ratings help advisers to make better-informed choices based on their peer’s perception of service. It also enables advisers to compare different product providers based on their service provision.